Tag Archives: customer service

Easier is the opposite of harder

Today I had a very pleasant phone conversation with a representative at American Express Merchant Services. Me: Hi, I need to update the business name on our merchant account. AMEX: Is anything other than the name changing about the business? Me: Nope. AMEX: Great!  I can take care of that for you over the phone. [...]

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We feel great

I love hearing positive feedback from our customers. This week we received another notable quote from one of our great customers: “Have we told you guys that you rock? Cuz you do!” Stuff like this makes us feel super. We work hard every day to put out a great product and make our customers happy. [...]

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Best intro ever!

We were visiting a potential customer today and this is how we were introduced to our contact’s co-worker: “Hey, these are the guys that are going to save us $4,000 a month!” When we left the building we were grinning from ear to ear.  It makes us feel good that we can save our customers [...]

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Quote of the week

It’s a little early in the week to name the quote of the week already, but this one was just too good. Ben was on the phone with a company that already has an Oracle solution in place.  He walked through the demo anyway and we heard this little gem: “This is so much better [...]

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Quote of the week

Ben just got off the phone running a potential customer through our demo.  Here’s my favorite quote from the person he was talking with: Oh-my-gosh-this-is-amazing-I-love-it!  Let me tell you why this is going to be so fabulous. Yes, that’s word for word.   And this is why I love what we do.

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