Expert guidance
Get real humans with deep HRIS expertise when you need one-on-one assistance.
Digital-first education
Access always-on answers through AI tools, our robust Help Center, and self-paced learning courses
Specialized services
Hand off complex or time-consuming work—from data imports to payroll compliance—to our team of specialists.
Built to scale with you
Your support needs evolve—so does our model. We’re here to help you succeed at every step.
How we help
Support that fits your style
Don’t settle for a single support model. Choose the level of help you need today ,and change as your needs evolve.
Do It Myself
Master BambooHR® at your own pace
- 24/7 Sidekick AI for instant, context-aware guidance around the clock
- Help Center articles and videos
- Self-paced learning courses and paths
- In-app guides and walkthroughs
Do It with Help
Expert support for better adoption and efficiency
- HRIS or specialized Onboarding partner implementation
- 1:1 product support via email, call, or chat
- Live Learning Labs
- Moderated customer communities
Do It for Me
Offload complex tasks to our specialists
- Managed Payroll Services: End-to-end payroll management
- Professional Services: Custom data imports, technical integrations
- HR Consulting: Strategic planning and policy redefinition
- Full-service tax tasks: Notices, amendments, W2 printing, compliance, and more
We make HR easier, so you can set people free to do great work®
WE GET IT
The challenges you face—and how we help
Onboarding feels overwhelming
Implementation shouldn't take months. Our guided onboarding gets you up and running fast, with 48% of customers seeing measurable impact in the first month, and 62% implementing faster than their previous system.
Help isn’t always helpful
We keep support fully in-house—no third-party call centers—so when you reach a BambooHR Support Hero, you know you’re speaking with an expert. Plus, get support responses in about 40 seconds via phone or chat, and under 4 hours via email*.
Feeling stuck after go-live
Support doesn't disappear after implementation. We stay with you with free live and on-demand education, success guidance, and ongoing expert support.
Not enough time to learn
Sidekick AI and our Help Center give you instant answers so you don't have to block off hours for training sessions.
Complex compliance and HR tasks eating up your time
Let our specialists handle payroll filings, data imports, and technical integrations so you can focus on your people.
Worried about getting the most from your investment
From day one through years of growth, our team helps you continually discover more value from your BambooHR account through free resources like live webinars, guided courses, and 1:1 consultations.
REAL TEAMS, REAL OUTCOMES
See why [customerCount] businesses love working with BambooHR
Sam Fuchs | BuySPRY
"I enjoy how clear the processes are and how customizable everything is. In the Learning Lab I was able to view processes step by step that I had not seen. I like how this caters to both new users and experienced users."
Mark Murray | Concrete Driveway
"BambooHR has helped us consolidate our HR, recruiting, benefits, and payroll functions into one easy-to-use system. The way they have implementation set up to guide you through it is like nothing I've ever seen. It's amazing."
Derek Wu | CaymanHR
"The professionalism is second to none, especially when it comes to attention to detail. The BambooHR Services team was able to identify issues or inconsistencies in our data which we would not have easily spotted ourselves."
Frequently Asked Questions
What makes BambooHR different from other HR platforms?
BambooHR is the leading HR platform designed to set people free to do great work with native AI functions, best-in-class integrations, and a seamless experience that fits your organization at every stage.
Will someone help us implement BambooHR?
Yes! Every new customer receives guided onboarding designed to help you get up and running quickly and confidently. Most new customers opt fora dedicated onboarding partner for a more high-touch experience, but we also offer a self-serve onboarding for those who prefer a more hands-off approach.
How long does implementation usually take?
Implementation usually takes between 4–6 weeks, but the timeline can adjust based on complexity, size, and which products are being implemented. Some customers (usually those with lesser headcounts) are able to complete self set up within just a few days.
Can BambooHR help migrate our data from another system?
Yes! A dedicated HRIS Onboarding Partner will provide templates for each of the relevant data categories that need to be migrated and will help you structure your import schedule to make the process as smooth as possible.
What kinds of support does BambooHR provide?
BambooHR offers multiple ways to get help, including 24/7 AI-powered assistance, self-serve resources like help guides and learning courses, live chat, email, phone support, and service experts. You can choose the level of support that fits your team's needs and evolve it any time.
Does BambooHR offer HR consulting services?
Yes! We offer a variety of services such as HR coaching and project planning, dedicated HR Consulting, data integrity services, employee and manager training, and payroll reporting services. Learn more about HR Services.
How do I contact BambooHR support?
You can reach BambooHR Support Heroes live Monday to Friday from 6 AM to 6 PM MT by phone, email, or chat (within your BambooHR account). Outside business hours, our AI support chat is always available! Contact Us.
Ready to get the support you deserve?
Find answers instantly, connect with experts for guidance, or hand off complex work to our team. We're here every step of the way.