What Makes Great Customer Support?

How do you offer great support? This question is debated every day in many of the Linkedin groups I belong to and for good reason. It seems sometimes that “Customer Service” departments exist solely because they’re a check on a list of to-dos. A product I purchased recently was defective, and when I called the […]

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New Missing Data Report | And New Preview Mode too!

PREVIEW FEATURE Would you like to be able to view BambooHR from an employee’s point of view? Now you can, and you don’t even need clairvoyance — just the new Preview Feature from BambooHR. On the Permissions page click the “Preview” link to the right of a user’s name. The information displayed will be based […]

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The New iCal Feed is Live!

Find employees

Chuck Norris’ calendar goes straight from March 31st to April 2nd. No one fools Chuck Norris. Yeah, it’s like that. You can now integrate your Who’s Out Calendar, Birthdays and Hire Date Anniversaries right into any calendar program that accepts iCal feeds. So, when you’re not in the office but you have a question about […]

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