Easier is the opposite of harder

Today I had a very pleasant phone conversation with a representative at American Express Merchant Services. Me: Hi, I need to update the business name on our merchant account. AMEX: Is anything other than the name changing about the business? Me: Nope. AMEX: Great!  I can take care of that for you over the phone. […]

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QUOTE: Choosing to do great things

Taken from a blog post by Seth Godin written in 2004: The thing is, we still live in a world that’s filled with opportunity. In fact, we have more than an opportunity — we have an obligation. An obligation to spend our time doing great things. To find ideas that matter and to share them. […]

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The importance of dialogue and debate

“[In organizations denying risk] there is a marked decline in the quality and amount of dialogue and debate…a shift toward either consensus or dictatorial management rather than a process of argument and disagreement followed by unified commitment to execute decisions.” — Jim Collins, How The Mighty Fall Learn more about our human resource software.

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Command and control management stinks

Just finished reading an old article by Joel Spolsky. While I don’t agree with everything Joel has to say about this or any other topic, he makes some good points. In pointing out the drawbacks of this management style, he highlights two key items: Point #1 First of all, people don’t really like it very […]

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Nice touch: Thoughtfulness in the workplace

Last week, one of our customers asked if we could track the favorite candy bar of each employee.  I thought it was a little odd, but sure, we’re able to track that. One day later, another customer asked if we could track favorite color, favorite restaurant, and favorite book/author/magazine.  Another unique request, but we’re certainly […]

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