Three Things Our Customer Support Team Does That Improve Our Culture

Customer Support

Bad customer service interactions. The internet is full of them. In fact, according to my unscientific survey, there are more bad customer service stories on the internet than anything else except cat gifs and posts about Taylor Swift’s dating life. But, for some reason, there aren’t nearly as many stories online about great customer service […]

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Bamboo Love: October’s Happy Customers

customer service

October isn’t all ghosts and goblins. There’s still work to do and customers to keep happy. Knowing that our product makes the lives of our customers better is what gives us purpose. That’s why we like to share stories around when we’ve made a customer’s day—or even a potential customer. Here are some things we heard from […]

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Bamboo Love: August’s Happy Customers

BambooHR

We love our customers and look for opportunities to make them happy! Around the office, we use the term “Bamboo Love” when we share stories about our software or our people making customers (or potential customers) really happy. We like to share these stories because it helps us have more of these experiences. Here are […]

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Bamboo Love: Introducing March’s Happiest Customers

HR software

Just as we love seeing new buds blooming on trees in March, we love hearing about our happiest customers—those who love our software or service so much they shout it out!  And we share it so that everyone here at BambooHR knows about it.  We believe this encourages them to keep up the great work! Here are […]

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Meet Vino Farms—A Customer Success Study [VIDEO]

Vino Farms

Vino Farms’ previous HR software made it difficult to run reports and pull needed information from the system. BambooHR allows them to generate reports in seconds, find essential information and get all the help they need. The Company Vino Farms is a family-owned vineyard management company that has developed trusted relationships with its employees, some […]

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What Makes Great Customer Support?

How do you offer great support? This question is debated every day in many of the Linkedin groups I belong to and for good reason. It seems sometimes that “Customer Service” departments exist solely because they’re a check on a list of to-dos. A product I purchased recently was defective, and when I called the […]

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The New iCal Feed is Live!

Find employees

Chuck Norris’ calendar goes straight from March 31st to April 2nd. No one fools Chuck Norris. Yeah, it’s like that. You can now integrate your Who’s Out Calendar, Birthdays and Hire Date Anniversaries right into any calendar program that accepts iCal feeds. So, when you’re not in the office but you have a question about […]

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New features and updates galore (since we last posted)

Whoa! Summer flew by and we’ve been terribly neglectful of announcing some of the awesome updates and new features of BambooHR.  Even though we’ve been quiet, we’ve been busy making things better for our customers.  But we’re also committed to doing a better job of announcing our exciting news to the world more frequently. 🙂 […]

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Easier is the opposite of harder

Today I had a very pleasant phone conversation with a representative at American Express Merchant Services. Me: Hi, I need to update the business name on our merchant account. AMEX: Is anything other than the name changing about the business? Me: Nope. AMEX: Great!  I can take care of that for you over the phone. […]

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We feel great—getting feedback from our customers

I love hearing positive feedback from our customers. This week we received another notable quote from one of our great customers: “Have we told you guys that you rock? Cuz you do!” Stuff like this makes us feel super. We work hard every day to put out a great product and make our customers happy. […]

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Best intro ever!

We were visiting a potential customer today and this is how we were introduced to our contact’s co-worker: “Hey, these are the guys that are going to save us $4,000 a month!” When we left the building, we were grinning from ear to ear.  It makes us feel good that we can save our customers money.  […]

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Quote of the week

It’s a little early to name the quote of the week already, but this one was just too good. Ben was on the phone with a company that already has an Oracle solution in place. He walked through the demo anyway and we heard this little gem: “This is so much better than Oracle, you […]

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