Customer Success Team
Helping HR professionals succeed
Keeping thousands of HR departments running problem-free is a big responsibility. To meet the challenge, we recruit the best of the best and then immerse them in a comprehensive 'How to Kill it at Customer Success' curriculum based on decades of collective experience. Even though half our team telecommutes, we’re still highly engaged, have a lot of fun, and maintain close relationships with each other. (If you need proof, join us at one of our regular potluck dinners.)
“The implementation team is amazing! Everyone helps teach everyone else, we work and play hard together, and in-office and remote workers communicate well and work together.”
Tyler Orr, HR Project Manager
“Throughout the organization, all are encouraged to be themselves. To speak up, to be individuals, and to not change who we are. Put simply, we keep it one hundred.”
Jesse Oliva, HR Project Manager
“Our team here really feels like a family. Everyone genuinely cares about each other. This says a lot, not only about the people who work here, but about BambooHR as a whole.”
Austin Davis, HR Project Manager
What do we do?
Help New Customers
Implementing new software can be like drinking from a firehose. Our team is here to crank down the pressure and help new customers feel confident using all the features. We help them get all their employee data into the system, then teach them how to get the most out of it. That way, they can focus on other important HR tasks.
When customers run into a snafu, or a bug sneaks into the software, we’re the first line of defense. We help customers navigate any confusion, flag bugs that need immediate attention, and gather suggestions to pass along to our product development team.
When it comes to HR knowledge, we roll deep. And although some legal issues are outside our expertise, we are always happy to help HR customers optimize and be more strategic. Whether that means suggesting a slight process tweak or a new tool, we love helping our customers be the best they can be.
Maintain Positive Customer Relationships
We love our customers and want the feeling to be mutual. Because of that, we carefully consider customer needs, reach out to offer extra help, and check in to make sure everything is going well. Maintaining thousands of relationships isn’t easy, but our customers are worth it.
Want to join the implementation and support heroes on our customer success team? Check our job openings.
An Equal Opportunity Employer—M/F/D/V
Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
Don’t see the job you’re looking for? That’s okay! Send your resume anyway, and we’ll call you when something comes up.
Meet our team ambassador:
Talent Acquisition Partner