Job Description Template: Front of House Manager

How to Use This Template: Expertly craft a post for the open Front of House Manager position at your organization using this BambooHR job description template as a guide. Simply work with your hiring managers to customize each section to fit your company’s vision for this role.

Front of House Manager Job Description

Full-Time | Onsite | Location

$45,000–$60,000 (Suggested salary range for this role from Payscale)

Why [Company]?

Introduce your organization in 3–5 sentences. This is the perfect place to explain what you do and why your company is a great place to work! For example, here's our bio:

Our mission is simple: we want to set people free to do meaningful work. People love our software—and it turns out that people love working here, too. BambooHR has been recognized as a "Best Company to Work For," and we're proud of our team for creating software that makes an impact on the lives of HR pros and employees all over the world.

About Your Role

Give a general overview of what this person will do at your company. For example:

As our Front of House (FOH) Manager, you will be responsible for managing both FOH staff and FOH logistics, ensuring every guest has an exceptional customer experience.

You will spearhead a team of passionate individuals with the goal of meeting each customer's unique needs. You will very much be the face of our brand and therefore must represent our image and reputation to the highest standards.

The ideal candidate will have no problem jumping in to assist with greeting guests, supporting our talented front of house staff, and proactively looking for ways to elevate our guests' experiences. You will also be responsible for managing transactions with customers. Overall, you will keep service running smoothly—and help ensure guests want to return again and again.

What You'll Do

List specific job responsibilities. For example:

  • Lead the front of house staff and fill in when needed.
  • Ensure all health and safety standards are rigorously upheld.
  • Foster positive relationships among the team and with guests.
  • Ensure orders and customers’ needs are met promptly.
  • Address issues immediately to ensure a positive outcome for every guest.
  • Collaborate with other departments and leaders to create unparalleled guest experiences.
  • Coordinate with internal departments to ensure products and food items are ordered on time and in the proper amounts.
  • Train new hires while providing ongoing training and continuing education to existing staff.
  • Organize and communicate weekly staff schedules.
  • Continuously search out methods of enhancing guest experiences.

What You'll Need to Get the Job Done

List what a qualified candidate needs to do their job effectively. For example:

  • High school diploma or equivalent
  • 5+ years of experience in a customer service role, leadership role, or food service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong attention to detail
  • Ability to work a flexible schedule, including evenings, weekends, and holidays

What Will Make Us Really Love You

List the soft skills or "nice-to-haves" that will help your candidate be successful. For example:

  • Previous experience managing and developing teams
  • A passion for creating memorable experiences for guests
  • The ability to thrive in a high-stress and busy environment

What You'll Love About Us

Describe your company's benefits, culture, work environment, and anything else that makes your organization stand out. For example:

Our company's mission and values are rooted in integrity and guide every aspect of our organization, from how we serve our community to how we interact as a team. As we've grown throughout the years, our employees remain at the heart of our success. To show our appreciation, we offer a generous compensation package that includes the following:

  • Retirement: 401(k) plan with employer matching
  • Healthcare: Medical, dental, vision, and mental wellness coverage
  • Life insurance: Group life insurance through our partner
  • Charitable giving: Donation matching to a charity of your choice
  • Time off: Flexible PTO policy with floating holidays
  • Career development: Professional development reimbursement program
  • Family care: Parental leave for all new parents

More About Our Company

Add your equal employment opportunity (EEO) statement, a note about required background checks, and other things a candidate may want to know before applying.

We're committed to providing equal employment opportunities (EEO) to all candidates, without discrimination based on race, religion, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local laws, including Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA). Following the Immigration Reform and Control Act of 1986, all new hires must verify their identity and eligibility to work in the United States.

Free Download: Interview Scorecard

Keep your interview process running smoothly with BambooHR's customizable scorecard. You'll be able to prepare interview questions, document candidates' responses, and keep multiple interviewers on the same page.

Download the Interview Scorecard