Job Description Template: Guest Relations
Guest Relations Job Description
Full-Time | Remote/Hybrid/Onsite | Location
$38,000–$48,000 (Suggested salary range for this role per Salary.com)
Why [Company]?
Introduce your organization in 3–5 sentences. This is the perfect place to explain what you do and why your company is a great place to work! For example, here's our bio:
Our mission is simple: we want to set people free to do meaningful work. People love our software—and it turns out that people love working here, too. BambooHR has been recognized as a "Best Company to Work For," and we're proud of our team for creating software that makes an impact in the lives of HR pros and employees all over the world.
About Your Role
Give a general overview of what this person will do at your company. For example:
As a Guest Relations representative, your primary responsibility is to ensure that guests have a positive and memorable experience during their stay. This involves welcoming guests upon arrival, being available to address any inquiries or concerns they may have throughout their stay, while providing personalized assistance to meet their needs and preferences. You’ll serve as a liaison between our guests and the hotel, striving to exceed expectations by anticipating and fulfilling guest needs, arranging special requests, and resolving any issues or complaints in an attentive, prompt, and professional manner.
What You'll Do
List specific job responsibilities. For example:
- Greet guests upon arrival in a warm and professional manner, providing a positive first impression
- Respond to guest inquiries via phone, email, or in person, providing accurate information about hotel amenities, services, and local attractions
- Facilitate smooth check-in and check-out processes
- Provide luggage assistance, transportation, and guest information as needed
- Anticipate and fulfill guest needs, offering personalized assistance with special requests, such as providing amenities or customized care, while coordinating with relevant departments, enhancing the guest experience
- Offer local knowledge and recommendations for entertainment and activities, dining options, arranging restaurant reservations, all with the aim of enhancing the guest experience
- Address guest complaints or concerns promptly and courteously, striving to resolve issues to the guest's satisfaction while upholding the hotel's standard for excellence
- Maintain accurate records of guest interactions, preferences, and special requests to facilitate personalized service for future visits
- Coordinate guest services for planned special events, such as weddings or conferences, ensuring all guest needs are met and expectations exceeded
- Build positive relationships with guests through attentive service and proactive communication, aiming to cultivate guest loyalty
What You'll Need to Get the Job Done
List what a qualified candidate needs to do their job effectively. For example:
- Excellent communication skills
- Empathy and customer focus
- Strong problem-solving skills
- Interpersonal skills
- High-level attention to detail
What Will Make Us Really Love You
List the soft skills or "nice-to-haves" that will help your candidate be successful. For example:
- Adaptability and flexibility
- Patience and composure
- Conflict resolution skills
- Cultural sensitivity and awareness
- Positive attitude and enthusiasm
- Creativity and resourcefulness
- Time management and prioritization
- Teamwork and collaboration
What You'll Love About Us
Describe your company's benefits, culture, work environment, and anything else that makes your organization stand out. For example:
Our company's mission and values are rooted in integrity and guide every aspect of our organization, from how we serve our community to how we interact as a team. As we've grown throughout the years, our employees remain at the heart of our success. To show our appreciation, we offer a generous compensation package that includes the following:
- Retirement: 401(k) plan with employer matching
- Healthcare: Medical, dental, vision, and mental wellness coverage
- Life insurance: Group life insurance through our partner
- Charitable giving: Donation matching to a charity of your choice
- Time off: Flexible PTO policy with floating holidays
- Career development: Professional development reimbursement program
- Family care: Parental leave for all new parents
More About Our Company
Add your equal employment opportunity (EEO) statement, a note about required background checks, and other things a candidate may want to know before applying.
We're committed to providing equal employment opportunities (EEO) to all candidates, without discrimination based on race, religion, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local laws, including Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA). Following the Immigration Reform and Control Act of 1986, all new hires must verify their identity and eligibility to work in the United States.