Job Description Template: Guest Relations Manager

How to Use This Template: Expertly craft a post for the open Guest Relations Manager position at your organization using this BambooHR job description template as a guide. Simply work with your hiring managers to customize each section to fit your company’s vision for this role.

Guest Relations Manager Job Description

Full-Time | Onsite | Location

$49,000 - $125,000 (Suggested salary range for this role per Payscle)

Why [Company]?

Introduce your organization in 3–5 sentences. This introduction perfectly explains what you do and why your company is a great workplace! For example, here's our bio:

Our simple mission is to set people free to do meaningful work. People love our software—and it turns out that people love working here, too. BambooHR earned the title of "Best Company to Work For," and we're proud of our team for creating software that impacts the lives of HR pros and employees worldwide.

About Your Role

Give a general overview of what this person will do at your company. For example:

As our guest relations manager, you'll lead and supervise our guest relations team. You'll also conduct regular training sessions and workshops to advance staff knowledge of guest service best practices. In this leadership position, you will develop and implement strategies to improve guest satisfaction and resolve any issues or complaints professionally and promptly.

What You'll Do

List specific job responsibilities. For example:

  • Serve as the primary point of contact for guests
  • Address guest inquiries, requests, and concerns in a prompt and courteous manner
  • Engage with quests to proactively anticipate needs, preferences, and special occasions
  • Provide personalized recommendations and assistance to guests to enhance their experience
  • Coordinate with other departments, including housekeeping, food and beverage, and entertain
  • Maintain accurate records of guest interactions, complaints, and resolutions
  • Prepare reports for senior management
  • Monitor guest feedback and ratings online to identify opportunities for improvement
  • Oversee the use of various hospitality-related computer applications and systems
  • Order inventory for the department, including special occasions and office supplies
  • Foster positive relationships with guests to increase retention

What You'll Need to Get the Job Done

List what a qualified candidate needs to do their job effectively. For example:

  • Bachelor's degree in hospitality management or tourism
  • Five years of experience in guest relations, customer service, or hospitality management
  • Proven leadership and management skills
  • English fluency
  • Microsoft Office Suite Proficiency
  • Knowledge of data analysis and reporting software

What Will Make Us Really Love You

List the soft skills or "nice-to-haves" that will help your candidate be successful. For example:

  • Employee training experience
  • Excellent communication and interpersonal skills
  • Skill in managing challenging situations and resolving disputes.

What You'll Love About Us

Describe your company's benefits, culture, work environment, and anything else that makes your organization stand out. For example:

Our company's mission and values are rooted in integrity and guide every aspect of our organization, from how we serve our community to how we interact as a team. As we've grown throughout the years, our employees remain at the heart of our success. To show our appreciation, we offer a generous compensation package that includes the following:

  • Retirement: 401(k) plan with employer matching
  • Healthcare: Medical, dental, vision, and mental wellness coverage
  • Life insurance: Group life insurance through our partner
  • Charitable giving: Donation matching to a charity of your choice
  • Time off: Flexible PTO policy with floating holidays
  • Remote program: Virtual team-building events, internet stipend, and ongoing support
  • Career development: Professional development reimbursement program
  • Family care: Parental leave for all new parents

More About Our Company

Add your equal employment opportunity (EEO) statement, a note about required background checks, and other things a candidate may want to know before applying. For example:

We're committed to providing equal employment opportunities (EEO) to all candidates, without discrimination based on race, religion, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local laws, including Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA). Following the Immigration Reform and Control Act of 1986, all new hires must verify their identity and eligibility to work in the United States.

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