Job Description Template: Guest Services Representative

How to Use This Template: Expertly craft a post for the open Guest Services Representative position at your organization using this BambooHR job description template as a guide. Simply work with your hiring managers to customize each section to fit your company’s vision for this role.

Guest Services Representative Job Description

Full-Time | Onsite | Location

$33,000–$42,000 (Suggested salary range for this role from Payscale)

Why [Company]?

Introduce your organization in 3–5 sentences. This is the perfect place to explain what you do and why your company is a great place to work! For example, here's our bio:

Our mission is simple: we want to set people free to do meaningful work. People love our software—and it turns out that people love working here, too. BambooHR has been recognized as a "Best Company to Work For," and we're proud of our team for creating software that makes an impact on the lives of HR pros and employees all over the world.

About Your Role

Give a general overview of what this person will do at your company. For example:

As our Guest Services Representative, you will be responsible for greeting and registering guests when they arrive. You will act as the first impression of our brand, so having an outstanding personality and warm demeanor is paramount.

Your focus will be on registering guests correctly, answering any questions they may have, and providing an outstanding guest experience during their stay with us.

What You'll Do

List specific job responsibilities. For example:

  • Approach all encounters with guests, staff, and employees in a friendly, and service-first manner.
  • Maintain high standards of personal appearance and grooming.
  • Comply with our hospitality standards and regulations.
  • Maintain a friendly and warm demeanor at all times.
  • Greet and welcome all guests approaching the front desk in accordance with our Hospitality Standards.
  • Answer and direct all calls coming through the front desk telephone system.
  • Handle requests for information, mail, and messages for guests as they request.
  • Answer guest inquiries about hotel service, facilities, and amenities.
  • Establish and maintain good communication with other staff working the front desk.
  • Be aware of all rates, packages, and special promotions and upsell when possible.
  • Assist in emergencies as required.
  • Handle check-ins and check-outs in a friendly and efficient manner.
  • Operate all relevant aspects of the front desk computer system.

What You'll Need to Get the Job Done

List what a qualified candidate needs to do their job effectively. For example:

  • High school diploma (college degrees preferred)
  • 2+ years of work experience in a guest-facing role
  • Proven knowledge of the hospitality industry and standard best practices
  • Ability to maintain confidentiality and handle sensitive information with discretion
  • Proficiency in operating phone systems
  • Basic knowledge or experience using scheduling programs

What Will Make Us Really Love You

List the soft skills or "nice-to-haves" that will help your candidate be successful. For example:

  • Good written and verbal communication skills.
  • The ability to multitask, be detail-oriented, and problem-solve.
  • Previous experience working with diverse teams.

What You'll Love About Us

Describe your company's benefits, culture, work environment, and anything else that makes your organization stand out. For example:

Our company's mission and values are rooted in integrity and guide every aspect of our organization, from how we serve our community to how we interact as a team. As we've grown throughout the years, our employees remain at the heart of our success. To show our appreciation, we offer a generous compensation package that includes the following:

  • Retirement: 401(k) plan with employer matching
  • Healthcare: Medical, dental, vision, and mental wellness coverage
  • Life insurance: Group life insurance through our partner
  • Charitable giving: Donation matching to a charity of your choice
  • Time off: Flexible PTO policy with floating holidays
  • Career development: Professional development reimbursement program
  • Family care: Parental leave for all new parents

More About Our Company

Add your equal employment opportunity (EEO) statement, a note about required background checks, and other things a candidate may want to know before applying.

We're committed to providing equal employment opportunities (EEO) to all candidates, without discrimination based on race, religion, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local laws, including Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA). Following the Immigration Reform and Control Act of 1986, all new hires must verify their identity and eligibility to work in the United States.

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