Hotel Receptionist Job Description Template
This hotel receptionist job description template includes the typical job functions, responsibilities, and requirements of a hotel receptionist position. With this information, you can start building a job ad to attract the best candidates. Rather than copying and pasting this template, however, you should work with your hiring managers to tailor the template to your organization’s needs.
To learn more about how to use this template, check out our guide. For more information about writing effective job descriptions, read here.
Hotel Receptionist Job Description
Work with your hiring managers to customize this job description according to your company’s vision for the position.
The hotel receptionist serves as the first point of contact for all guests at our organization. As such, the ideal candidate should be friendly, welcoming, patient, helpful, and knowledgeable. Their duties may include greeting guests as they come in, managing the check-in and check-out process, answering questions and requests, and helping with administrative tasks at the front desk. The hotel receptionist must be trustworthy and able to work well with little direct supervision. The satisfaction and comfort of each guest is our top priority, and the hotel receptionist’s attitude and behavior should reflect that at all times.
Hotel Receptionist Job Duties
Be sure to review these items and make any changes needed in order to match what a hotel receptionist will do in your company.
Greet all guests and assist them with check-in and check-out
Maintain a positive attitude and friendly demeanor
Respond to all guest questions and requests
Answer and forward phone calls
Manage guest bookings and reservations
Keep a tidy and orderly workspace
Assist with administrative and clerical tasks as needed
Adjust these requirements to reflect the experience and skills your organization is seeking in a hotel receptionist candidate.
2+ years experience working in a hotel receptionist or guest services role
High school diploma, GED, or suitable equivalent
Proficient in Microsoft Office Suite and other necessary computer programs
Solid written and verbal communication skills
Fluency in English
Ability to maintain a positive, friendly attitude even under high pressure
Excellent organizational and multitasking skills
Professional attitude and appearance