Job Description Template: Medical Assistant

How to Use This Template: Expertly craft a post for the open Medical Assistant position at your organization using this BambooHR job description template as a guide. Simply work with your hiring managers to customize each section to fit your company’s vision for this role.

Medical Assistant Job Description

Full-Time |Onsite | Location

$42,000 (Suggested salary for this role per the U.S. Bureau of Labor Statistics)

Why [Company]?

Introduce your organization in 3–5 sentences. This is the perfect place to explain what you do and why your company is a great place to work! For example, here's our bio:

Our mission is simple: we want to set people free to do meaningful work. People love our software—and it turns out that people love working here, too. BambooHR has been recognized as a "Best Company to Work For," and we're proud of our team for creating software that makes an impact in the lives of HR pros and employees all over the world.

About Your Role

Give a general overview of what this person will do at your company. For example:

Medical assistants provide our facility with operational management and hands-on patient care. In this role, you’ll support medical providers and patients by performing routine nursing tasks and coordinating administrative elements of a patient’s visit. Your work provides a foundation for provider efficiency and quality patient care.

What You'll Do

List specific job responsibilities. For example:

Medical assistants are skilled at customer service and clinical administration. In this role, you will:

  • Greet patients upon arrival and provide a welcoming environment
  • Document patient care and services in their medical records
  • Take and document patient vitals, such as blood pressure, height and weight, heart rate, and perform routine nursing tasks to get a patient ready for a physician consultation
  • Organize patient documents and manage form intake, including consents and billing forms
  • Gather patient details, including changes in their medical history or specific concerns they’d like to discuss with a physician
  • Ensure patient confidentiality at all times
  • Contact patients with appointment reminders and manage schedule changes
  • Review the patient roster each morning and manage the flow of appointments throughout the day
  • Communicate with patients in the waiting room by answering questions about billing, documentation, or unforeseen delays
  • Use compassion when handling patient emotions, such as their impatience in the waiting room or emotional responses to medical diagnoses, and discuss situations with senior staff to see that it’s within facility guidelines
  • Support patient discharge, including follow-up appointment scheduling and collecting the co-payment or coinsurance
  • Communicate with the medical staff regarding diagnoses, medical charts, and medical codes
  • Prepare the patient rooms for examination based on provider preferences and the purpose of the visit
  • Restock supplies, maintain clean work areas, and manage room changeover throughout the day
  • Identify areas that may slow down facility operations, from misplaced forms to staff shortages, and proactively provide solutions
  • Use clinical equipment as requested, within the policy guidelines
  • Monitor equipment and perform quality checks to ensure that all equipment performs as needed during operating hours
  • Act as a liaison between the patients and providers
  • Assist in any emergency care if needed
  • Provide excellent customer service to the staff and patients throughout the day

What You'll Need to Get the Job Done

List what a qualified candidate needs to do their job effectively. For example:

  • High school diploma and associate’s degree or higher is required
  • Strong customer service and people management skills
  • The ability to interpret medical charts and utilize medical codes
  • The ability to juggle multiple tasks in a fast-paced environment
  • A minimum of two years’ experience in a patient care setting
  • An empathetic bedside manner

What Will Make Us Really Love You

List the soft skills or "nice-to-haves" that will help your candidate be successful. For example:

  • License in medical assisting
  • Three plus years of experience as a medical assistant
  • Positive references from your past employers

What You'll Love About Us

Describe your company's benefits, culture, work environment, and anything else that makes your organization stand out. For example:

Our company's mission and values are rooted in integrity and guide every aspect of our organization, from how we serve our community to how we interact as a team. As we've grown throughout the years, our employees remain at the heart of our success. To show our appreciation, we offer a generous compensation package that includes the following:

  • Retirement: 401(k) plan with employer matching
  • Healthcare: Medical, dental, vision, and mental wellness coverage
  • Life insurance: Group life insurance through our partner
  • Charitable giving: Donation matching to a charity of your choice
  • Time off: Flexible PTO policy with floating holidays
  • Career development: Professional development reimbursement program
  • Family care: Parental leave for all new parents

More About Our Company

Add your equal employment opportunity (EEO) statement, a note about required background checks, and other things a candidate may want to know before applying.

We're committed to providing equal employment opportunities (EEO) to all candidates, without discrimination based on race, religion, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local laws, including Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA). Following the Immigration Reform and Control Act of 1986, all new hires must verify their identity and eligibility to work in the United States.

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