Job Description Template: Patient Services Representative

How to Use This Template: Expertly craft a post for the open Patient Services Representative position at your organization using this BambooHR job description template as a guide. Simply work with your hiring managers to customize each section to fit your company’s vision for this role.

Patient Services Representative Job Description

Full-Time | Onsite | Location

$26,500–$44,500 (Suggested salary range for this role per Indeed)

Why [Company]?

Introduce your organization in 3–5 sentences. This is the perfect place to explain what you do and why your company is a great place to work! For example, here's our bio:

Our mission is simple: we want to set people free to do meaningful work. People love our software—and it turns out that people love working here, too. BambooHR has been recognized as a "Best Company to Work For," and we're proud of our team for creating software that makes an impact in the lives of HR pros and employees all over the world.

About Your Role

Give a general overview of what this person will do at your company. For example:

As a Patient Services Representative, you will assist patients by handling inquiries, scheduling appointments, and offering information about treatments and services. You will also work closely with healthcare professionals to relay patient needs, keep patient records up-to-date, and ensure compliance with healthcare regulations. This position is vital in supporting patients and medical staff, guaranteeing that high-quality care is provided at all times.

What You'll Do

List specific job responsibilities. For example:

• Schedule and cancel appointments to structure patient flow and minimal wait times.
• Update patient records, ensuring they are confidential and comply with laws and regulations.
• Assist patients with billing and insurance queries.
• Serve as a link between patients and healthcare professionals, advocating for patient needs.
• Make sure all interactions and services comply with healthcare regulations and standards.
• Collect feedback to improve service delivery and increase patient satisfaction.
• Provide information on health management, preventive care, and wellness.
• Supply immediate help in emergencies or direct patients to emergency services.
• Collaborate with healthcare departments to ensure coordinated care and support for patients.

What You'll Need to Get the Job Done

List what a qualified candidate needs to do their job effectively. For example:

• High school diploma or equivalent
• Customer service experience, preferably in a healthcare environment
• Familiarity with medical terminology
• Proficiency in Microsoft Office Suite and EHR software
• Strong communication skills

What Will Make Us Really Love You

List the soft skills or "nice-to-haves" that will help your candidate be successful. For example:

• Problem solving skills
• Attention to detail and excellent organizational skills
• Empathy for patients and their families
• Ability to multitask in a high-stress environment

What You'll Love About Us

Describe your company's benefits, culture, work environment, and anything else that makes your organization stand out. For example:

Our company's mission and values are rooted in integrity and guide every aspect of our organization, from how we serve our community to how we interact as a team. As we've grown throughout the years, our employees remain at the heart of our success. To show our appreciation, we offer a generous compensation package that includes the following:

• Retirement: 401(k) plan with employer matching
• Healthcare: Medical, dental, vision, and mental wellness coverage
• Life insurance: Group life insurance through our partner
• Charitable giving: Donation matching to a charity of your choice
• Time off: Flexible PTO policy with floating holidays
• Career development: Professional development reimbursement program
• Family care: Parental leave for all new parents

More About Our Company

Add your equal employment opportunity (EEO) statement, a note about required background checks, and other things a candidate may want to know before applying.

We're committed to providing equal employment opportunities (EEO) to all candidates, without discrimination based on race, religion, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by federal, state, or local laws, including Title VII of the Civil Rights Act of 1964 and the Americans with Disabilities Act (ADA). Following the Immigration Reform and Control Act of 1986, all new hires must verify their identity and eligibility to work in the United States.