Job Description Template: Travel Agent

How to use this template: Expertly craft a post for the open Travel Agent position at your organization using this BambooHR job description template as a guide. Simply work with your hiring managers to customize each section to fit your company’s vision for this role.

Travel Agent Job Description

Full-Time | Remote/Hybrid/Onsite | Location

$55,000-$65,000 (Suggested salary range for this role per Indeed)

Why [Company]?

Introduce your organization in 3–5 sentences. This is the perfect place to explain what you do and why your company is a great place to work! For example, here's our bio:

Our mission is simple: we want to set people free to do meaningful work. People love our software—and it turns out that people love working here, too. BambooHR has been recognized as a "Best Company to Work For," and we're proud of our team for creating software that makes an impact in the lives of HR pros and employees all over the world.

About Your Role

Give a general overview of what this person will do at your company. For example:

As a Travel Agent at [Company], you’ll be responsible for planning unforgettable travel experiences for our clients. You’ll create unique itineraries for domestic and international trips that are personalized for each client’s interests, preferences, and budget. As this is a customer-facing position, the ideal candidate will be friendly, patient, and knowledgeable to address any questions or concerns clients may have.

What You'll Do

List specific job responsibilities. For example:

  • Thoroughly research travel destinations, accommodations, transportation options, excursions, and other activities to customize client itineraries
  • Provide excellent customer service by making relevant travel recommendations, answering inquiries, and resolving issues promptly
  • Plan and book clients’ travel arrangements such as flights, hotels, transportation, and tours
  • Build and maintain relationships with travel vendors to secure exclusive discounts and bundles for clients
  • Use booking systems and customer relationship management (CRM) software to streamline reservations and maintain client profiles and preferences

What You'll Need to Get the Job Done

List what a qualified candidate needs to do their job effectively. For example:

  • Bachelor’s degree in hospitality management, business administration, or a related field
  • 3+ years of experience as a travel agent, hotel concierge, or similar customer service role
  • Familiarity with popular domestic and international destinations
  • Excellent written and verbal skills to communicate with clients and vendors from diverse backgrounds
  • Strong attention to detail to ensure clients’ itineraries and travel arrangements are accurate
  • Experience using reservation and booking software

What Will Make Us Really Love You

List the soft skills or "nice-to-haves" that will help your candidate be successful. For example:

  • Ability to communicate in multiple languages
  • Sales experience to upsell travel packages and additional services
  • Certifications such as the Certified Travel Associate (CTA) or Certified Travel Counselor (CTC)

What You'll Love About Us

Describe your company's benefits, culture, work environment, and anything else that makes your organization stand out. For example:

Our company's mission and values are rooted in integrity and guide every aspect of our organization, from how we serve our clients to how we interact as a team. As we've grown throughout the years, our employees remain at the heart of our success. To show our appreciation, we offer a generous compensation package that includes the following:

  • Retirement: 401(k) plan with employer matching
  • Healthcare: Medical, dental, vision, and mental wellness coverage
  • Life insurance: Group life insurance through our partner
  • Charitable giving: Donation matching to a charity of your choice
  • Time off: Flexible PTO policy with floating holidays
  • Remote program: Virtual team-building events, internet stipend, and ongoing support
  • Career development: Professional development reimbursement program
  • Family care: Parental leave for all new parents

More About Our Company

Add your equal employment opportunity (EEO) statement, a note about required background checks, and other things a candidate may want to know before applying. For example:

[Company] is an Equal Opportunity Employer. We're committed to diversity and inclusion. That means every candidate is evaluated based on their qualifications and merits. This assessment is without regard to race, color, or religious beliefs. It also excludes considerations of gender, sexual orientation, and gender identity. National background, veteran status, disability, or other reasons are not factors either. Lastly, a standard background check is part of our hiring process.

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