Terms of Service FAQ
MArch 27, 2026
Usage Rights; Restrictions; Support
What rights does BambooHR grant to me as a customer to use its product? (4.1)
BambooHR grants you the limited right as described under section 4.1 of the Terms of Service to use the service in accordance with its documentation and its intended purposes.
Does BambooHR provide a Service Level Agreement (SLA)? (4.3)
As stated, BambooHR will make commercially reasonable efforts to make the service available 24 hours a day and 7 days a week (excluding planned down time) but does not offer any other SLA for its services. If you would like to understand the historical up-times of BambooHR®, please see status.bamboohr.com.
When does BambooHR have planned downtime? (4.3)
BambooHR generally tries to conduct updates in a way that will not impact the availability of our service. If there is an update that may require downtime from the service, BambooHR will typically conduct such downtime after business hours between Wednesday and Sunday.
What support does BambooHR offer for its services? (4.3)
Basic support from BambooHR is available Monday through Friday, from 6 AM to 6 PM (MST), excluding holidays. Support is offered in the English language. While BambooHR would love to offer support in every language, this is not practical given the nature of our services and the multiple languages spoken by our customers around the world.
How does BambooHR secure its Customer Data? (4.4)
BambooHR maintains commercially reasonable administrative, physical, and technical safeguards designed to secure your data. For additional information about risk assessments, certifications, and our compliance profile, please refer to our SecurityPal profile. You may access SecurityPal via the following link: https://bamboohr.securitypal.com/
What can I do with a trial account? (4.7)
Please use the trial account to evaluate the platform and services. BambooHR will populate the trial account with “dummy” data for you to accurately assess the service. Real employee data is prohibited from being used in any trial or test account.
When might BambooHR throttle or suspend my API connection? (4.8)
Most customer usage for general business purposes should not create any issue. As a reference point, API requests are limited to 900 requests per minute and 2,500 for every 5 minutes for each account. Customers are limited to up to 200 fields per API pull through the Custom Reports API at any given time. (If you need more than 200 fields, you will need to make multiple, separate API calls.)