Additional Error Resolution Enhancements

We have updated the error resolution experience for carrier connections in Benefits Administration to make it easier for HR administrators to identify, understand, and fix data discrepancies between BambooHR and carriers’ systems. This update helps ensure more accurate, consistent information across both systems.

The error resolution workflow provides a clear, intuitive view of any discrepancies between BambooHR and your carriers’ systems so you can determine whether BambooHR or the carrier has the correct information. In this workflow, inline messages now appear beneath the discrepancy, guiding you through the steps to mark it as resolved. Once you have made the necessary updates, the Mark as Resolved (carrier is correct) or Resolve and Update (BambooHR is correct) button becomes available to confirm completion.

Also included is a dynamic message beneath discrepancy boxes that automatically adjusts based on your carrier connection status. When your connection is in testing, a message will appear reminding you that it is not yet live and that you will need to continue manually communicating updates with your carrier. Once the connection goes live, the message will change to let you know that updates made in BambooHR will automatically sync to your carrier’s system.

As always, we love your feedback! To provide product feedback on this feature and more, head over to our product feedback page and let us know how we’re doing.