BambooHR | New Features and Updates Galore – BambooHR Blog

Whoa! Summer flew by and we’ve been terribly neglectful of announcing some of the awesome updates and new features of BambooHR. Even though we’ve been quiet, we’ve been busy making things better for our customers. But we’re also committed to doing a better job of announcing our exciting news to the world more frequently. 🙂

Here’s a quick overview of the things that have changed since our June 2nd product post:

New Features

Updates

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Bug fixes/refinements

Help Desk

We also launched a new help desk system that allows our team to keep better track of customer support requests. We were handling everything in email and things were getting lost in the shuffle as the number of customers has ballooned significantly in the last several months. We like our new system, but we’re still getting use to the new process, so we are grateful for everyone’s patience as we learn the ropes.

We’re also expanding our help desk team so we can respond faster and operate more efficiently.

What’s the best way to get a hold of us? Use the new Feedback tab on the left side of the screen. Messages sent that way are sent directly to our Help Desk queue. Multiple team members monitor this queue throughout the day, so that will definitely yield the quickest response.

Coming Soon

We have more great stuff on the way. I can’t spill the beans yet, but I’ve never been as excited about the stuff we are working on as I am right now!

Kudos from Customers

I’ve mentioned before how much we love feedback from our customers (present and future). The suggestions we receive make us better every day. Of course it’s also wonderful to receive kudos, high fives, and fist bumps. 🙂 Here’s a smattering of recent pats on the back (and no, these aren’t from our mothers):

“This is exactly what I am looking for! I’ve spent hours and hours on webinars and yours is perfect.”

“This whole thing is really exciting, I can tell you that right now.”

“I’ve never seen anything like this that is so simple and straightforward. It’s perfect for the small and mid-size company.”

“I think you were sent from heaven, this is incredible.”

I know this is an awful lot of tooting our own horn, but we really are excited to make your work life better with our software. When we receive comments like those above, it helps us know we’re on the right track.