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FAQ

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Is BambooHR a PEO?

BambooHR is an HR software solution, not an outsourcing provider. But while we don’t provide HR staff for you, we do offer top-notch tools that help time-strapped HR professionals perform the work of many. Even a one-person HR department can use BambooHR to analyze people data, hire talent, onboard new employees, manage compensation, and help strengthen their company culture. And that’s just the beginning.

How much does BambooHR cost?

BambooHR pricing varies depending on the number of employees at your organization and the features you select. To get a free price quote, call 1-866-387-9595 or visit our website.

Who owns BambooHR?

BambooHR is a privately held company. You can learn more about our history here.

Does BambooHR do payroll?

While BambooHR doesn’t currently offer payroll, we do work alongside any payroll provider you choose.

How many employees does BambooHR have?

Currently (as of August 2019), BambooHR has over 450 employees.

Which apps does BambooHR integrate with?

Over 50 third-party applications integrate with BambooHR software. You can find a complete list of our technology partners in the BambooHR Marketplace.

What does BambooHR do?

BambooHR is HR software that collects and organizes all the information you gather throughout the employee life cycle, then helps you use it to achieve great things. Whether you’re hiring, onboarding, preparing compensation, or building culture, BambooHR gives you the time and insights to focus on your most important asset—your people.

What is BambooHR’s cancellation/refund policy?

You can cancel your BambooHR account at any time. If you should decide to cancel, please understand we’re unable to offer prorated refunds. Your account will remain active until the end of the current monthly billing period and you won’t be charged further. If you've canceled during your free trial, you have not and will not be charged.

Where can I find my contract with BambooHR?

Your BambooHR service is strictly month-to-month. There is no contract, and you can cancel at any time.

Does BambooHR have time tracking?

Yes, BambooHR® Time Tracking is available as an add-on to your account! Employees can clock in and out or enter hours right from the Home screen in BambooHR and timesheets are always easily available for approvals or edits. Learn more here.

Does BambooHR have performance reviews?

Absolutely. BambooHR® Performance Management is an add-on feature that cuts to the heart of effective performance management, using peer feedback, goal tracking, and shorter, more frequent appraisals to encourage action and eliminate the stress of traditional performance reviews. Learn more here.

Who is my dedicated account manager?

We have an entire support team available to help you. Our on-site BambooHR support heroes are all well trained and capable of solving any problem. You can call 1-866-387-9595 between 6 AM and 6 PM MT Monday through Friday or visit our help center to contact our support team.

How long does it take to set up BambooHR?

It generally takes between four and six weeks to fully implement BambooHR at your organization.

What is the setup process like?

Most customers choose our implementation service, in which you provide the necessary data and your assigned implementation specialist helps you import it correctly, shows you how the system works, and gets you set up and running. Implementation generally takes four to six weeks, during which you can expect to have around two calls per week with your implementation specialist lasting between 30 minutes and an hour.

Organizations with fewer than 20 employees use a QuickStart process. During this process, you receive a series of videos that guide you through account setup. You also have the option to attend QuickStart office hours to get answers to your questions.

Where’s my data housed? How secure is BambooHR?

BambooHR customer data is hosted in the United States, Canada, or Ireland, depending on the location and needs of individual customers and applicable laws. All information is encrypted in transit, and sensitive fields are encrypted at rest. In addition, the data center located in Ireland meets all of the data requirements of the European Union, European Economic Area, Switzerland, and the United Kingdom.

We use a Zero Trust model to keep your data locked down at every level, and we take multiple measures to ensure it stays that way. Here are just some of the measures we take to prevent data leaks and unauthorized data access:

  • Defense in Depth multi-level data security
  • Frequent vulnerability scans
  • Web application firewall
  • Annual third-party SOC II security audit
  • SAML Support
  • Annual penetration test

Is your support team outsourced?

No, our support team is entirely in-house to ensure you receive the best service possible.

How customizable is BambooHR?

Customizing BambooHR is easy! Tailored workflows and approvals and custom access levels, email alerts, tabs and fields, and company branding are available to customers with the Advantage package.

Can I request custom dev work?

While BambooHR does not provide custom dev work, our open API makes it easy for you to integrate other applications into BambooHR so data can be shared across systems. The API can be used to manipulate employee data and to generate reports in several formats. You can view our API documentation here.

Does BambooHR sync with payroll, benefits, and other systems?

BambooHR is compatible with a number of payroll and benefits providers. You can find a complete list of payroll, benefits, and other systems BambooHR syncs with via the BambooHR Marketplace.

How does BambooHR help me go paperless?

BambooHR helps you get rid of paperwork with digital preboarding packets, e-signatures, digital forms, cloud storage, and more!

How many customers does BambooHR have?

BambooHR has over 15,000 customers across more than 50 industries. More than a million employees and HR professionals use BambooHR every day!

How many countries is BambooHR in?

BambooHR is based in the United States and serves customers in over 120 countries.

Who does BambooHR serve?

Over 80 percent of BambooHR customers are small and medium-sized businesses.

How does BambooHR bill you?

Your billing date is based on the day you sign up, and payable automatically by credit card. For example, if you sign up on the 19th of June, you would be billed the 19th of every month.

What are the main features of BambooHR?

At its heart, BambooHR is about information management. We make it easy to collect, maintain, and analyze your people data, so you have the time and insights you need to develop your company culture. For a complete list of features and add-ons, visit our software package comparison page here.

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