The Great Gloom: In 2023, Employees Are Unhappier Than Ever. Why?

BambooHR's Employee Happiness Index Benchmarks Employee Satisfaction Across 8 Key Industries
levels
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Key Takeaways for Human Resources Professionals

Employee Happiness Index Benchmarks (2020–Present)

Year
Volatility
Volatility of Average eNPS
Average eNPS
2020
118%
11
42
2021
89%
11
41
2022
58%
7
42
2023 (H1)
20%
3
39
Ranking
Industry
Average eNPS (2023 H1)*
Happiest Month
Unhappiest Month
1
Construction
49
July 2020
March 2020
2
Technology
41
August 2020
June 2023
3
Finance
37
January 2020
February 2023
4
Nonprofit
35
April 2020
July 2021
5
Restaurants, Food and Beverage
35
January 2020
March 2023
6
Travel and Hospitality
35
April 2020
December 2020
7
Education
34
March 2021
January 2020
8
Healthcare
31
May 2020
April 2023
Year
Volatility
Volatility of Average eNPS
Average eNPS
2020
203%
37
51
2021
195%
26
53
2022
120%
21
48
2023 (H1)
37%
8
49
Line graph showing average eNPS in construction, month over month, with a lime green negative trendline.
Year
Volatility
Volatility of Average eNPS
Average eNPS
2020
187%
13
41
2021
186%
19
40
2022
53%
8
44
2023 (H1)
25%
8
41
Line graph showing average eNPS in technology, month over month, with a lime green positive trendline.
Year
Volatility
Volatility of Average eNPS
Average eNPS
2020
373%
38
45
2021
348%
36
43
2022
198%
23
45
2023 (H1)
100%
12
37
Year
Volatility
Volatility of Average eNPS
Average eNPS
2020
239%
33
39
2021
269%
18
36
2022
359%
18
36
2023 (H1)
103%
13
35
Year
Volatility
Volatility of Average eNPS
Average eNPS
2020
558%
62
48
2021
201%
28
48
2022
294%
32
40
2023 (H1)
237%
15
35
Line graph showing average eNPS in nonprofits, month over month, with a lime green negative trendline.
Year
Volatility
Volatility of Average eNPS
Average eNPS
2020
1228%
51
32
2021
899%
42
36
2022
187%
24
38
2023 (H1)
185%
10
35
Line graph showing average eNPS in nonprofits, month over month, with a lime green positive trendline.
Year
Volatility
Volatility of Average eNPS
Average eNPS
2020
588%
44
34
2021
362%
27
36
2022
200%
20
36
2023 (H1)
461%
15
34
Line graph showing average eNPS in education, month over month, with a lime green nearly flat trendline.
Year
Volatility
Volatility of Average eNPS
Average eNPS
2020
212%
28
44
2021
209%
22
39
2022
212%
22
35
2023 (H1)
139%
8
31
Line graph showing average eNPS in healthcare, month over month, with a lime green negative trendline.

ABOUT BAMBOOHR

BambooHR® brings together everything from hire to retire, helping businesses create amazing workplaces. With our complete HR platform, you can easily hire and onboard top talent, manage time, payroll, and benefits, analyze employee data, and more. Our mission is to set you free to focus on what matters most: your people. To find out more, visit bamboohr.com or follow @bamboohr on social media.

METHODOLOGY

All source data is from BambooHR’s eNPS platform, gathered between January 2020 and June 2023, and includes more than 1,600 companies, tracking over 57,000 unique employees’ responses from small and medium-sized organizations within the US and internationally. Data analyzed includes more than 1.4 million self-reported eNPS scores since January 2020.

Industries included are healthcare, finance, construction, travel and hospitality, restaurant / food and beverage, education, and technology.

Volatility is calculated monthly using the difference between that month and the previous month’s average eNPS.

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